Sony FE 28-70mm f/3.5-5.6 OSS Lens (White Box)

Shipping Policy for Camerapolis.com

At Camerapolis.com, we are dedicated to ensuring a seamless and timely delivery experience for our customers. Please take a moment to review our shipping policy to understand the shipping process and estimated delivery times for your orders.

Order Processing Time:

• Please allow 2 business days for order processing. Orders placed after 12:00 PM (local time) will be processed on the next business day.

Shipping Methods and Delivery Times:

• Standard Shipping: Our standard shipping option delivers within 3-7 business days after the order has been processed.

• Express Shipping: For customers seeking quicker delivery, we offer express shipping services which deliver within 1-3 business days after the order has been processed.

Please note that delivery times are estimates and may vary based on your location, product availability, and external factors such as weather conditions or customs delays.

Shipping Rates:

Shipping costs are calculated based on the weight of your order and your delivery address. You can view the shipping cost for your order during the checkout process before making a payment.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's delivery status through our website or the carrier's tracking service.

Delivery Attempts:

Our shipping partners will attempt to deliver your order to the provided address. If no one is available to receive the package, they will leave a notice and attempt delivery on the next business day. It's essential to provide accurate delivery information to avoid delays or non-delivery.

Shipping Restrictions:

At this time, we only ship within the United States. We do not ship to P.O. boxes or APO/FPO addresses.

Delivery Issues:

If you experience any issues with the delivery of your order, please contact our customer support team at customercare@camerapolis.com or call us at +1 732-595-7790. We will assist you in resolving the problem to ensure your satisfaction.

Thank you for choosing Camerapolis.com for your photography needs. We appreciate your business and are committed to providing you with excellent service and timely deliveries. If you have any further questions about our shipping policy, please feel free to reach out to our customer support team.

Return and Refund Policy - Camerapolis.com

At Camerapolis.com, we are dedicated to providing you with top-notch products and exceptional customer service. Your satisfaction is our priority, and we understand that sometimes items need to be returned. Please review our return and refund policy below for a hassle-free experience:

Returns Accepted Within 14 Days: We accept returns within 14 days from the date of delivery. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Eligibility Criteria for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. It must also have the original tags and labels attached.

Customer Responsible for Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Restocking Fee: A 5% restocking fee will be applied to all returned items. This fee covers the cost of processing and restocking the returned products.

Initiating the Return Process: To initiate a return, please contact our customer support team at customercare@camerapolis.com or call us at +1 732-595-7790 within 14 days of receiving your order. Provide your order number and a brief explanation of the reason for the return. Our customer support team will guide you through the return process.

Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@camerapolis.com with details and images of the damaged or defective product.

Late or Missing Refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customercare@camerapolis.com or call us at +1 732-595-7790.

Questions: If you have any questions concerning our return and refund policy, please contact us at customercare@camerapolis.com or call us at +1 732-595-7790. Our customer support team is here to assist you.

Thank you for shopping at Camerapolis.com. Your satisfaction is our top priority.

Note: This return and refund policy is subject to change without notice. Please review this policy periodically for any updates or revisions.